Helpdesk CRM - simple and multiplatform
Screenshots
Main features of Helpdesk CRM
- Customer database for easy tracking of customer details like contact info, employees, bank accounts, finance information, the possibility of allocating a client manager operating.
- Meetings for easy, electronic meetings, conduct meetings using the table and create events with descriptions of the type of meetings, status, date, time, place and identify people at the meeting and an infinite number of notes.
- Investments for your projects or investments in the module, you can add them and check they are on stage, who is an investor who is a designer, installer or supplier.
- Goods for the management of hardware database, including the creation of independent records for each hardware, the creation of sets, packaging and services.
- Creators for the management of FAQ knowledge base, the development of surveys of users and roles.
- Tickets for the customer support and management of database tickets with the definition of the type of problem, topic, description of hardware, taking into account, people reporting, as well as internal and external tickets. The ability to directly edit the entries in the table status of tickets, the problems of handling, as well as references. Problems can also register by e-mail, and attach notes to them by e-mail.
- Employees base for the management of employees.
- Multilingual Support easy to adapt applications to the selected language. There is no need for additional tools, and all translations can be done directly in the administration panel.
- Access manager and Role Manager for access to certain management functions to users. In addition, roles are created, you can also add exceptions for each role.
Technical overview
- For the application of their work requires any browser on any system and any hardware. However, there is no 100% guarantee that everything properly works everywhere, since we are not able to test the operation in all possible scenarios. We welcome all suggestions and submit comments.
- Javascript is not required to work with the application, but it significantly improve the comfort of work with Helpdesk CRM.
- For your convenience, we use AJAX work, but if the application does not support this, it will continue to operate correctly.
- CRM Helpdesk has been optimized so as to increase comfort by minimizing the number of HTTP requests, compression, and cache files.
- CRM Helpdesk was programmed using PHP, Zend framework and a MySQL database. However, soon will support other databases, such as Microsoft SQL, IBM DB2 and others as specified in the Zend Framework.
- The application uses XHTML with an appropriate mime-type application/xhtml+xml.
And the last thought. It is not perfect, but try our Helpdesk CRM, and believe that we do as we say.